The Cleaning Industry Training Standard

Stay competitive and successful with the gold standard in training excellence. The Cleaning Industry Training Standard (CITS) provides you with a means of improving your employees’ skills and experience, so your company can achieve continued and sustainable success.

CITS is the premier training standard in the cleaning industry that gives your staff the right credentials to achieve the recognition they deserve. The goal of the certification program is to:

 

  • Increase professionalism
  • Instill a sense of pride in your employees
  • Validate employee efforts
  • Improve quality and efficiency of work.

 

How It Works

 

Every student who wishes to become CITS certified must first past a pre-requisite exam called Cleaning 101. This exam covers the basic necessities for what it takes to work as a frontline cleaning professional.

After passing Cleaning 101, your staff can participate in any of the advanced specialty training programs, all of which have been verified by ISSA, the worldwide cleaning industry association. Each verified program meets a rigorous standard covering everything your employees need to know for that category.

 

Advanced categories include:

 

  • General Cleaning*
  • Hard Floor Care*
  • Carpet Care*
  • Restroom Care*
  • General Safety*
  • HazCom*
  • Health Care
  • Value of Clean
  • Customer Service*
  • Green Cleaning
  • Personal Development
  • Efficiency Training Program - Frontline Cleaning Professional Focus
Efficiency Training Program - Supervisor/Managerial Staff Focus

It is also possible to receive a CITS Master’s designation. To receive a Master’s, cleaning service professionals need to pass an exam and receive certification in seven specific categories, noted above with an asterisk (*).

 

Who can become a certified cleaning professional?

 

CITS Cleaning 101, CITS Advanced Professional, and CITS Master were designed for frontline cleaning professionals interested in receiving training and recognition of their skillset. Some categories in the CITS Standard do cater to management and supervisory roles (e.g. Efficiency in Cleaning) but the majority of categories cater to the frontline cleaning professional.

 

Where can I find the study materials for Cleaning 101?

 

ISSA Members can download the Cleaning 101 Manual for free at issa.com/Cleaning101. Non-members can download the manual after purchase at issa.com/bookstore.